Shipping & Returns

Quality

Our fish portions are frozen and vacuum sealed after they are sustainably caught off the coast of Alaska. It is possible that the vacuum seal on a portion of fish will unseal during shipment or in your home freezer. If this occurs, we recommend that you eat this portion first (within 2-3 weeks of receiving) as the quality will decline faster than other portions.

Frozen is fresh. We sustainably fish for wild King and Coho Salmon one-by-one using a single hook and line (no nets). Then we vacuum seal and freeze each fillet to be shipped directly to your door. This “fresh frozen” approach preserves the taste and quality you deserve, reduces food waste, and gives Alaska fisherman the opportunity to sell their catch all year round.

Because our fish is wild caught, the size and color of each salmon varies. For this reason, we cannot guarantee specific cuts or individually package weights. However, we can guarantee that all our fish are handled individually with utmost care.

Individual portion sizes range from 0.8-1.2lbs. As such, shipments by the case will be within the following ranges:

·       5 lb case will contain a minimum of 4.7 lbs (approx. 5 pieces)

·       10 lb case will contain a minimum of 9.8 lbs (approx. 10 pieces)

·       15 lb case will contain a minimum of 14.8 lbs (approx. 15 pieces)

Shoreline Wild Salmon fishes in Southeast Alaska primarily during the months of July, August, and September. We strictly adhere to Alaska Department of Fish and Game guidelines because their mission includes protecting, maintaining, and improving the fish resource of the state of Alaska. If we cannot maintain (at a minimum) and conserve our wild fish population, we will be unable to serve you with the best wild salmon and seafood on the planet. Thus, protecting our environment and preserving what we have is core to our own mission. Please note that because our fish is primarily caught during these limited months of the year, you may receive frozen fish that was caught in the prior calendar year. For example, an order placed anywhere from January through June/July will receive seafood that was caught in the prior calendar year.

Packaging

All fish is shipped frozen with dry ice to maintain the utmost quality until it is transferred to your freezer or refrigerator. When opening your package for the first time, inspect for remaining dry ice. Use protective gloves and remember to never handle dry ice with your bare hands as it can cause injury. To dispose of remaining dry ice, leave it in the shipping container within a well-ventilated area while it sublimates away.

All of our frozen fish will ship in Green Cell Foam, the most environmentally sustainable packaging available. Made from US-grown corn, Green Cell Foam is certified compostable in backyard and industrial facilities and can even be dissolved in a sink for safe and easy disposal.

Delivery

Frozen fish packages are shipped with UPS or Fedex, depending on your location. You can expect orders to arrive within 2-5 business days after your purchase. However, because of various circumstances (weather, covid-19 pandemic, holidays, UPS/Fedex mishaps, etc.), delivery dates are subject to change. We do not require signature upon delivery but we recommend that you or an adult household member be home the day of delivery so the fish can be safely transferred to your freezer or refrigerator. If you are not home for your delivery, enough dry ice will be used to insulate your package for at least 5 hours after delivery. Shoreline Wild Salmon is not responsible for your shipment if it is left beyond the 5-hour time frame. You will receive a UPS or Fedex tracking number from Shoreline Wild Salmon when your order ships.

Subscribers will receive a monthly order confirmation when they are charged for their next fish box. This order confirmation indicates that your next box will ship within 2-6 business days. If you will not be home to receive your shipment, please reach out to us as soon as possible (within 48 hours of receiving your order confirmation) to reschedule your shipment.

We do not require signature upon delivery but we recommend that you or an adult household member be home the day of delivery so the fish can be safely transferred to your freezer or refrigerator. If you are not home for your delivery, enough dry ice will be used to insulate your package for at least 5 hours after delivery. Shoreline Wild Salmon is not responsible for your shipment if it is left beyond the 5-hour time frame. You will receive a UPS or Fedex tracking number from Shoreline Wild Salmon when your order ships.

Shelf stable smoked salmon products and apparel are shipped with USPS. You will receive a USPS tracking number from Shoreline Wild Salmon when your order ships. 

If you are unable to accept delivery on a scheduled date after your order, please contact us as soon as possible at 907-314-2279 or info@shorelinewildsalmon.com.

Returns and Refunds

We are committed to providing you the highest quality Alaska salmon and seafood. If you are unhappy with a recent seafood order, please let us know so that we may resolve the issue. Depending on the circumstance, we may replace your shipment or issue a full or partial refund of the purchase price.

If you are not satisfied with an apparel item, you may return the item within 30 days of the date you received the order by contacting 907-314-2279. Products must be unused to be eligible for a return.

Contact Us

907-314-2279

info@shorelinewildsalmon.com